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Government Efficiency, Customer Service & Public Relations Effective Leadership Skill: 2-Day Webinar
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 Export to Your Calendar 9/8/2020 to 9/9/2020
When: Tuesday, September 8 – Wednesday, September 9, 2020
8:00 AM - 11:00 AM Each Day
Where: United States
Contact: (916) 451-9093

Online registration is available until: 9/7/2020
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Government Efficiency, Customer Service, and Public Relations Effective Leadership Skill: 2-Day Webinar

This is a 2-Day Webinar that is taking place over two days with 3-hour long sessions each day.
All participants must attend both days in order to receive the 0.6 CEUs for this class.

Tuesday, September 8 – Wednesday, September 9, 2020

8 am - 11 am Each Day

CEU: 6 hours (0.6 CEUs)

Cost: $50 (Member/Non-Member)

Handouts: A link to download handouts will be provided after you register for the webinar.

Zoom Link: Zoom Webinar link will be emailed to all registrants prior to the class.

Program Focus: The course focuses on the methods to break the communication gaps between building department professionals, the public, political, departments, and appointed representatives.  Students will learn how to build strong teams within the operation area and provide better service and Deal with demanding clients.  Ideas on outreach projects to promote the services a department offers. In today's world, those of us who need to work with the public and doing so from a remote location without physical contact; are finding it hard to provide the quality services they are used to delivering in person.

Terry Knox

My Experience

I have served as an inspector, plan reviewer and Building Official for the past 50 years.  I am a member of several professional organizations and have served on the International Code Council (ICC) Performance Standards Committee, Exam re-write committee, Education committee and the California code 2000 re-write committee.  I am an Honorary Member of California Building Officials Past Presidents Association, elected to the Building Officials Hall of Fame and awarded the State of California's Helen Putnam Award for Government Efficiency


Master of Business Administration with Minor in Construction Management, Bachelor of Science with Minor in Construction Management, Associates of Arts Degree in Building Inspection Technology, and University of Wisconsin - Madison College of Engineering study . I have provided classes on a variety of building code related and government administration topics over the last fifty-years

ICC P.P. Course No. 25355

Must receive written notice of cancellation prior to event for refund.