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Building Department Guide to Government Efficiency, Customer Service and Public Relations
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 Export to Your Calendar 8/23/2019
When: Friday, August 23, 2019
8:00 am-3:00 pm (Registration Opens at 7:30 am)
Where: City of Rancho Cordova
2729 Prospect Park Drive
American River Room South
Rancho Cordova, California  95670
United States
Contact: Kristy Schrimsher

Online registration is available until: 8/16/2019
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Building Department Guide to Government Efficiency,  Customer Service and Public Relations

$135 members OR $150 non-members
Light Snacks and Lunch will be provided.

Earn: 0.6 CEUs
Contact Hours: 6

Course Description: 
This program focuses on methods designed to break communication gaps between building department professional and the public, political community and appointed representatives. Elements and techniques designed to assist the Building Department professional in facing challenges to maintain ethical legal and code compliance standards for professional image enhancement is the program's objective.

Presented by: Terry Knox

  • Master of Business Administration with Minor in Construction Management Distinction Degree
  • Bachelor of Science with Minor in Construction Management Distinction Degree
  • Associates of Arts Degree in Building Inspection Technology
  • University of Wisconsin - Madison College of Engineering
  • ICC Performance Standards Committee
  • ICC Exam re-write Committee IBC, IRC, IPC, IMC
  • Author of countless code Changes to both ICBO and ICC codes
  • Honorary Member Past President California Building Officials Association
  • Elected to the California Building Officials Hall of Fame 
  • Certified Postsecondary Vocational Instructor: JSRM-4W4LRY
  • Lifetime Junior College Instructor Certification
  • Building Official for various Jurisdictions throughout California with 51+ years of Experience -Organize, direct, train, coordinate all City projects, coordinate all private projects with Planning, Fire, and Engineering, computer committee, prepare staff reports for City Council Meetings including presentations and resolutions; represent municipality as their expert in the field of code enforcement. Mr. Knox has over twenty years of experience in the building industry.
  • Fire Chief and Fire Marshall
  • Helen Putnam Award for Government Efficiency - Awarded by Governor Pete Wilson; first and only time this was awarded to a Building Department  Director. Programs included a weekly morning radio talk show, quarterly newsletters, and a monthly open forum with the community, and a 26-week TV program on how to submit a project via all city departments.


Must receive written notice of cancellation 72 hours prior to event for refund.