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Building Department Guide to Government Efficiency, Customer Service and Public Relations
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When: Friday, August 23, 2019
8:00 am-3:00 pm (Registration Opens at 7:30 am)
Where: City of Rancho Cordova
2729 Prospect Park Drive
American River Room South
Rancho Cordova, California  95670
United States
Contact: Kristy Schrimsher

Online registration is closed.
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Building Department Guide to Government Efficiency,  Customer Service and Public Relations

Online Registration is Now Closed

On-Site Registration is Welcome
Please arrive early to register and contact our office prior to the workshop to access the handouts. 

****Handouts will NOT be provided on-site****


$135 members OR $150 non-members
Light Snacks and Lunch will be provided.

Earn: 0.6 CEUs
Contact Hours: 6

Course Description: 
This program focuses on methods designed to break communication gaps between building department professional and the public, political community and appointed representatives. Elements and techniques designed to assist the Building Department professional in facing challenges to maintain ethical legal and code compliance standards for professional image enhancement is the program's objective.

Presented by: Terry Knox

  • Master of Public Administration degree with Major in Construction Management
  • Bachelors of Science Degree
  • Associates of Arts Degree in Building Inspection Technology
  • University of Wisconsin - Madison College of Engineering
  • ICC Performance Standards Committee
  • ICC Exam re-write Committee
  • Author of countless code Changes to both ICBO and ICC codes
  • Honorary Member Past President California Building Officials Association
  • Elected to the California Building Officials Hall of Fame 
  • Certified Postsecondary Vocational Instructor: JSRM-4W4LRY
  • Life Time Junior College Instructor Certification
  • Fire Chief and Fire Marshall
  • Helen Putnam Award for Government Efficiency - Awarded by Governor Pete Wilson
  • Building Official for various Jurisdictions throughout California with 51+ years of Experience

Course #20908

Must receive written notice of cancellation 72 hours prior to event for refund.